How can bol.com survive the Amazon threat?

bol.com is the oldest online store in the Netherlands. Their 2017 revenues are estimated at 950 million euros, making them the leading online retailer in the Netherlands. Despite of their success these last few years, it is uncertain if they’ll keep their leading position. First of all they have been facing competition from online retailer Coolblue that is loved by consumers for their excellent services.  

Amazon

But this is certainly not the only threat the company is facing: e-commerce giant Amazon that has not shown any interest in the Netherlands before, started offering their services to Dutch consumers as well. They haven’t had an active market strategy in the Netherlands yet, but recently made a Dutch version of their website, gave Dutch consumers access to their Prime delivery services and added the possibility to pay with Ideal. This alone already made Amazon the number 6 largest webshop in 2017 with revenues worth 250 million euros. 

So far they’ve had a passive market strategy for the Netherlands, but how will consumers react when Amazon will have a full focus on this market? Will consumers simply run to Amazon to buy their products. 

The challenge 

It is clear that they will enter the marker soon enough. We wanted to understand what chances bol.com stands: will they loose their consumers to competition or will they be able to keep them due to the brand they have managed to build up? What are their chances from the consumers’ perspective?

We wanted to find this out but realized that simply asking consumers about their brand preferences would be a very inaccurate method as people find it hard to predict their own behavior and preferences.    

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